COVID-19 Updates

Stay up-to-date with the latest information on COVID-19 and how it’s affecting things at Christenson. This page includes policy changes and important information for Christenson employees, plus helpful tips that everyone can use to stay safe during the outbreak. Drivers, make sure you have a valid email address on file and that you’re checking that inbox regularly. If you cannot do that, please check your DriverTech for messages from Don.

Policies | Updates | Videos | Tips


As we continue to do our important work, we must remain steadfast about personal and safety so there are a few measure that have been put in place to keep all staff and the public at large safe.

It is imperative that you print and carry your travel letter. If you did not receive a copy please contact your fleet manager or other office personnel. This letter will allow you to continue to do your job with no penalty and minimal interruption in the wake of shut downs.

Please note that both the Lebanon and Strafford offices are closed to drivers, however the drivers lounges are still open and accessible. We are making sure that the drivers lounges are being sanitized daily, we encourage you to take additional measures to maximize safety like continuing to wash your hands and bring sanitizer of your own if you want to. We are asking that all drivers please do the following:

  • Immediately disinfect your truck and all services that you come into contact with daily. This means disinfect the dash, shifter and steering wheel daily.
  • Gloves I would highly recommend the use of gloves for fueling and any time you’re going to come into contact outside your truck.
  • Limit contact outside your truck at truck stops and shippers now is a good time to use those refrigerators and stock up on supplies to be self-sufficient.
  • Shop for supplies late evening or early morning when the stores are less likely to have others shopping.
  • Stay away from all driver lounges at any location until further notice.
  • Wash all clothing ASAP and separate as you wear them from clean clothes and wash weekly when possible.
  • Make sure you maintain good hygiene when washing your hands make sure you wash for at least 20 seconds and cover the entire hand once done wash face as well with soap and water.
  • Use Hand sanitizer often and again use on hands and around the mouth and nose area.
  • If you have a fever and any of the other symptoms notify your fleet manager they will help you with resources to contact to see if you need to test or self-quarantine.
  • Follow all guidelines of our vendors, customers and law enforcement.
All employees must report if they have any flu-like symptoms or illness. Also, if you have had contact with anyone that has contracted the virus, we must be notified. Please speak with your fleet manager or supervisor.



A new set of guidelines were issues by Don Christenson. Please read below to get the full details including driver access to the buildings, mask policies and COVID testing policies.

  • We will continue to follow all CDC and company guidelines for maintaining a clean work environment including washing of hands and using hand sanitizer often throughout the day.
  • Use of face mask are required when entering and moving about the building they can be removed while at your designated work area (i.e. desk, office, etc.)
  • No vendors, customers or drivers will be allowed inside the building. Limit meeting with these types of individuals to a minimum and practice safe social distancing.
  • Employees are to notify immediate supervisors if they believe they’ve come into contact with someone that has tested positive. Based on information provided, the company may require tests or quarantine for 14 days.
  • Proof of testing is required. Drive Thru tests are available through CVS in partnership with our health insurance provider. Tests need to be done no later than three working days after notification or as soon as possible.
  • Quarantined employees that are able to work from home may do so without affecting their PTO. Employees that cannot work from home can seek relief from the Paid Sick Leave of the Families First Care Act. They can also use their PTO or take unpaid time off.
  • In light of employee vacations, we are implementing a two weeks on/two weeks off schedule for employees to lessen the amount of people in the office. Employees that are unable to work from home will remain in the office, while those who are able to work from home will rotate, as needed, every two weeks.

  • View past updates below

    • Greene County (Missouri) issues Stay at Home Order. All non-essential businesses closed. Employees must carry travel letter.
    • A new video address is being posted today with more information on policies and procedures.
    • We have begun having some of our Strafford staff work from home to allow people to work further apart within the office. We have taken measures to ensure everyone can work normally.
    • There are some time-saving and safety measures you can take at major truck stops and some tips from Comdata. Check “Tips” below for more information.
    • If you are doing business with Electrolux, they have detailed guidelines about how they’re handling contact with truck drivers. You can read that document here.
    • We are increasing the number of office personnel working from home, but this will not affect business operations.
    • We are making orientation digital to limit contact. New drivers will be welcomed and instructed via video with limit interpersonal contact.
    • Don Christenson provided a video update live on Facebook. You can view that address here.
    • Drivers will earn a COVID-19 surcharge of .05 cents per mile on all loads delivering on April 4th – May 1st. This applies to company, OTR Lease Purchase and Owner Operators. Those on a percentage contract will be paid .025% of the line haul revenue.
    • Drivers stopping in Utah, there is an order by Governor Herbert that requires everyone entering Utah by a major roadway to complete a travel declaration form. The order will implemented starting today and applies to every driver over 18 whose final destination is Utah. They have geofenced entries at I-15 in St. George, 1-80 entering the state from West and East, 1-15 from Idaho, I-70 from Colorado, 491 from Monticello, and 89 by Kanab. These points will send a text message from a federal system that will send you a link to complete the form when the vehicle is stopped. It will ask a series of questions relating to COVID-19 symptoms and testing and basic demographic information. You will receive a confirmation email upon completion.
    • Starting 4/27 the Strafford office will have workers come back into the office.
    • The American Trucking Associations have partnered with Protective Insurance Company to provide hand sanitizer for truckers. They have stations in place in Indiana, Ohio, Pennsylvania and New Jersey. They have plans to provide stops in Texas, Iowa and Alabama. Get the details at
    • The CDC has released guidelines for best practices for reopening businesses. The guidelines include a link to specific cleaning products that will kill the virus as well as best practices on coordinating plans for sanitation on a large scale. You can view those guidelines here.
    • As the country begins to open more businesses, there is an update from Pilot Flying J. The company is opening up their dining rooms according to state and local laws.
      • Partner restaurant Denny’s will be opening while McDonald’s dining rooms will remain closed for the time being.
      • All travel centers are open with the exception of Pilot #362 in Pendleton, IN which is permanently closed. They recommend Pilot #446 and Pilot #028 in Daleville, IN as alternatives.
      • All Pilot Flying J employees are now required to wear masks while working. There are some states and counties that require customers to do the same in the following states:
        • New Jersey
        • Pennsylvania
        • Moneterey County, CA
        • Riverside County, CA
        • Yolo County, CA
        • Montgomery County, MS
        These mask regulations exclude children under 2 years old and those with pre-existing medical conditions that prevent them from wearing masks.
    • Reminder: drivers are limited to Drivers’ Lounges at our office locations. Masks must be worn by all staff.


    Video Messages from Don Christenson if listening/watching is your thing.


    These are general tips that anyone can use to help them stay safe during this time.

    Pilot/Flying J Tips

    Keep an eye on the updates above for the latest information on policy changes – specifically regarding food. Pilot and Flying J locations are awesome resources for drivers looking for fuel for themselves and their vehicles. Here are some updates about the facility directly from the source.
    • All dining rooms are closed, takeout from the counter is available.
    • Self-serve food is closed; these are items like hot dogs; corn dogs; etc.
    • All deli pre-packaged food is available for drivers to purchase.
    • Fresh Cup policy – If drivers would like to use their own mug, we are asking them to use a new cup to transfer their coffee or a fountain drink from the machine into their own mug. They will ONLY be charged the refill price.
    • Select restaurants in the Flying J/Pilot network will close for overnight hours only. Understanding the importance for professional drivers to have food options, during these hours, please note that these restaurant overnight closures are at travel centers locations that have an additional food choice for drivers, which will remain open. For a detailed list of these locations, please contact your Pilot Flying J sales representative or visit
    • Pilot Company is focused on sanitization of our fuel pumps and pin pads, we wanted to remind you of our mobile app features. The app allows drivers to practice social distancing and healthy hygiene by using the mobile pay feature to reduce pin pad touches, reserve showers and receive notifications when their shower is ready. For more information on our app, please visit

    The company has also rolled out a new Loyalty Program to show appreciation for drivers keeping the nation running.
    Here are the details:
    Ability to earn up to 4 points per gallon after 6 qualifying fills (A qualifying fill is 75+ diesel gallons in a single transaction)

    • First Fill = 1 Point Earned
    • Second Fill = 1.5 Points Earned
    • Third Fill = 2 Points Earned
    • Fourth Fill = 2.5 Points Earned
    • Fifth Fill = 3 Points Earned
    • Sixth Fill = 3.5 Points Earned
    After the sixth fill Drivers will earn 4 Points for the remainder of the month.
    Important Info:
    • Drivers MUST activate in App before fills will be registered
    • Drivers can only level up once per day
    • Program resets (and must be reactivated) each month

    Comdata Tips

    From Comdata:
    • With the Comdata OnRoad app, OnRoad cardholders can avoid having to go to the ATM or the bank, and can stop handling cash. Peer-to-peer transfers and the ability to write Comcheks are available through to app to help drivers make payments digitally.
    • Drivers can use their Comdata OnRoad Card to buy goods and services online, order food delivery to their truck, get groceries delivered or order curbside pickup, or even subscribe to Netflix or Hulu to help them stay safe inside their cabs.
    • By using your Comdata Card in the Cat Scale app, drivers never have to leave their trucks when getting weighed.
    • Comdata OneLook, our business analytics tool, can help fleet managers to track fuel and non-fuel spend, spot card misuse, uncover purchase anomalies, and help uncover fraud.
    • offers FAQ’s related to Hours of Service, Fuel Tax, Permits, and Trip and Fuel State Emergency Waivers – we are keeping track of all the actions the states and agencies are taking and have compiled them for you to easily access.
    • Merchant equipment users can use for alerts and troubleshooting of your SmartSite Fueling Terminals to reduce onsite personnel.